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We support on-going learning, recognizing and growing from our mistakes, and strive to continually improve both as individuals and as an organization. We support individual and organizational flexibility which encourages active innovation and reasonable risk-taking. Every day we have an opportunity to use our individual talents to do great work. Meaningful two-way communication (active listening) Open-minded responses to feedback Being direct in a respectful way We take personal responsibility for our own actions and for doing what we say we are going to do. We enjoy a healthy atmosphere of trust and respect by being trustworthy and respectful. We are fair and reasonable in our dealings with each other, our customers, and throughout the organization. Our work environment supports the need to balance our careers with family and other important facets of our lives. We will strive to maintain a healthy and safe working environment. We clearly understand what outcomes are expected of us. Our work reflects our focus on excellence and on providing exceptional customer service. Teamwork and cooperation are the norm in our organization. We equally share responsibility for achieving quality results. We freely celebrate our successes in our workplace. Meaningful recognition and rewards for excellent service occur frequently and often spontaneously. 